Due to the COVID-19 pandemic, our offices are closed however we are in communication electronically. Please send all benefit and eligibility queries to: administration@bpagroup.com and all claim inquiries to: claims@bpagroup.com Please ensure to include your full name, certificate number and reason for inquiry, all inquiries will be handled on a priority basis within 1 business day. Click here to read an important update from your Benefits Department.

FAQ

  1. Will I have to pay up-front when I see the counsellor?
     No. The Member and Family Assistance Program (MFAP)covers the cost of the services to the counsellor. The counsellor bills HumanaCare directly.
  2. Where can I see the Counsellor?
     HumanaCare has counsellors across North America, and will connect you to someone who is close to where you live or work.
  3. Will my employer or the Union know I am using the MFAP ?
     No. The Program is a confidential service.Your employer or the Union will never know if you have used the service, unless you choose to tell them.
  4. Where can I get more information on HumanaCare and the MFAP ?
     More information regarding HumanaCare and the MFAP can be found at: http://humanacare.com/employee-and-family-assistance

Insulators Local 95 Benefit Trust Fund c/o Benefit Plan Administrators 
90 Burnhamthorpe Road West, Suite 300 Mississauga, Ontario L5B 3C3