LifeJourney is a new way to approach the Member and Family Assistance Program (MFAP). It is a single, integrated virtual service that provides you with 24/7 access to immediate, compassionate care. With LifeJourney, Eligible Members and Dependents have access to resources to help with a wide range of challenges such as financial and legal assistance, mental health support, nutritional consultations, and virtual care.
Some of the resources provided include:
- Allied health professionals
- Case management
- Diagnoses
- Forms
- Lab work requests
- Mental health
- Prescriptions
- Specialist referrals
How does the program work?
While LifeJourney is a digital platform, you will be guided by a Care Advocate at every step of your journey. Your Care Advocate will help you find the right resources and put together a personalized treatment plan to help you reach your health and wellness goals.
How to use the program
LifeJourney works with vCare to have all your wellness resources – primary care and MFAP – in one convenient place. Once you activate your vCare account, you will have access to your extended LifeJourney resources. Best of all is that your eligible family members also have access to vCare and LifeJourney so that the whole family can stay healthy and well.
To begin your registration process, you will need to visit www.vcareregistration.com. You will be required to enter the following information: Email, province of residence, policy number, certificate number, and create a password.
As a first-time user of vCare, you will have to register your account. In this step, you will need your Benefit Card. In this registration process, you will be asked to provide your Policy Number which consists of the first six digits on your Benefit Card, and your Certificate Number which consists of the second set of ten digits on your Benefit Card. After registration, you will be prompted to download the app from Google Play or the iOS store. Search for the Telus Health Virtual Care App and proceed to download. After downloading, all you need to do is enter your email address and password you created during the registration process to access vCare.