Member and Family Assistance Program

The Member and Family Assistance Program (MFAP) is a confidential and voluntary wellness services program to help eligible Members and their insured Dependents deal with a broad range of personal and work-related problems, such as:

• Marital and Relationship
• Stress and Anxiety
• Depression
• Substance Abuse
• Legal and Financial
• Bereavement
• Family and Parenting
• Career and Vocational
• Anger Management
• Diet and Nutrition
• Self-Esteem
• Harassment
• HealthCare Navigation

Professional Counsellors

HumanaCare consultants have been retained to provide this professional counselling and referral service.

Confidentiality and Privacy

The program is completely private and confidential. When you or an insured Dependent want to use the service, you make contact directly to HumanaCare consultants. Names or individual information will never be released to the Board of Trustees, any Union officials or any other person.

How to use the Member Assistance Program

The HumanaCare counselling and referral service is available seven days a week, twenty-four hours a day anywhere in North America. All you or an insured Dependent has to do is phone the following number, to be served in the language of your choice:

How does the program work?

The program provides counselling sessions related to each concern in any given year at no cost to you or your insured Dependent. Should longer-term or specialized counselling be required, HumanaCare counsellors will make a referral to the appropriate professionals and agencies in your area. There may be additional charges for more extensive counselling or referral services; however often these are covered through the Provincial Health Plan or your Extended Health Care benefits.

Your MFAP offers you immediate and confidential access to a variety of programs and services including:

• Short Term Solution Focused Counselling
• Life Coaching
• HumanaLife™ – Online Wellness Platform
• Management Consultation
• Substance Abuse Assessment/Referral
• Career Development
• Legal Advice
• Financial Planning
• Critical Stress Management
• Wellness Seminars
• Nutritional Counseling

Additional Information

A brochure describing the MFAP in further detail and a wallet card are available by contacting the Administrative Agent. Click here to see the electronic brochure.

Access to Services

Please call the Intake Coordinator toll-free at 1-800-661-8193. HumanaCare will then clarify your needs and help you gain access to the appropriate services in your area.